Refund & Privacy Policy

1. Overview Ground Control Social (“Company”, “we”, “our”, or “us”) provides digital marketing and social media services. By purchasing our services, you agree to the terms outlined in this Refund Policy.
2. Service-Based Purchases Due to the nature of digital marketing and consulting services: ● Payments for strategy sessions, consultations, and digital services are generally non-refundable once work has commenced. ● Monthly retainers are non-refundable once the billing cycle has started. ● If cancellation is requested before work begins, a refund may be issued minus administrative or transaction fees.
3. Subscription Services (If Applicable) If you subscribe to recurring services: ● You may cancel at any time before your next billing date. ● Cancellations must be requested in writing via email. ● No partial refunds are issued for unused time within a billing period.
4. Failed or Duplicate Transactions If you believe you were charged incorrectly: ● Contact us within 7 days of the transaction. ● We will investigate and, if applicable, issue a refund for duplicate or incorrect charges.
5. Chargebacks If you initiate a chargeback without contacting us first: ● We reserve the right to dispute the claim. ● Future services may be denied. We encourage customers to contact us directly to resolve any concerns.
6. Contact Information For refund requests or billing inquiries: 📧 Email: info@groundcontrolsocial.com 📍 Business Name: Ground Control Social 🌍 Website: https://groundcontrolsocial.com

✅ PRIVACY POLICY Ground Control Social respects your privacy and is committed to protecting your personal data.

1. Information We Collect We may collect the following information: ● Name ● Email address ● Phone number ● Billing address ● Payment information (processed securely via Stripe) ● Website usage data (cookies, analytics)
2. How We Use Your Information We use your information to: ● Provide and manage our services ● Process payments ● Communicate with you ● Improve our website and marketing ● Comply with legal obligations
3. Payment Processing All payments are processed securely through Stripe. We do not store full credit card details on our servers. Stripe processes payment data in accordance with their privacy policy.
4. Cookies & Analytics We may use cookies and analytics tools (such as Google Analytics) to: ● Improve user experience ● Analyze traffic ● Track marketing performance You can disable cookies in your browser settings.
5. Data Sharing We do not sell your personal information. We may share data with: ● Payment processors (Stripe) ● Hosting providers ● Legal authorities if required by law
6. Data Security We implement reasonable administrative and technical safeguards to protect your information.
7. Your Rights Depending on your location, you may have the right to: ● Access your data ● Request correction ● Request deletion ● Withdraw consent To exercise your rights, contact us at the email below.
8. Contact Us If you have questions about this Privacy Policy: 📧 Email: info@groundcontrolsocial.com 🌍 Website: https://groundcontrolsocial.com